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Alerts


31stMar14

Our NHW Office will be closed from the 31st Mar 2014. We will be relocating and also changing our contact phone numbers and email addresses. This should only take about a week and we are sorry for any inconvenience caused.
We will advise all our co-ordinators in due time.
Best regards
SNHW Steering Group


 

27Nov12

Across the Borough

We are seeing a significant increase in the number of thefts from parked cars on driveways and streets across the Borough. In the majority of cases the cars have been left UNLOCKED, making it easy for someone who is creeping around in the small hours to make themselves a few pounds by stealing your laptops, satnavs and loose change etc.

Operation Candelight update

Operation Candlelight is Surrey Police’s response to the increased number of burglaries often experienced at this time of year. There is some concentration of offences in the Ashford / Ashford Common area, but they also continue to occur elsewhere across the Borough. In some cases cars are being stolen off the drive, the keys having been taken from the house. Do not leave keys where they can be easily found or near front doors where they can be ‘fished’ out through the letterbox. It may seem obvious – but make sure your front door is LOCKED!

In other cases burglars are using the tools and gardening tools they find in sheds in the back gardens.  Please try and secure tools away as safely as you can. Property mark all items; use a good quality closed shackle padlock; use security screws or coach bolts; install an anchor point; fit a wire mesh and consider a simple battery operated alarm.

For further advice on crime reduction please contact the Crime Reduction Advisor or the Spelthorne Neighbourhood Watch Office or check out the Spelthorne Neighbourhood Watch website at http://www.spelthornenhw.info/top-tips/

Do you have family or friends in Surrey who would be interested in setting up a Neighbourhood Watch in their community? Please let them know about the benefits and encourage them to contact us so that we can get them involved. Click here for more information on joining NW.

If you have any information regarding this or any other crime, please ring Surrey Police on the new 101 number or – if urgent 999. You can also ring the independent charity Crimestoppers anonymously on 0800 555 111

Follow Surrey Police on facebook and twitter @spelthornebeat

Thank you

Vic Smith


13Nov

Is there a school near you?

Sometime overnight Monday 12th and Tuesday 13th November 2012 the ICT department of an Ashford School was broken into and a large number of lap-top computers stolen.

Please ask neighbours and friends to keep an eye on your school and report any suspicious activity to Surrey Police. If you have any information regarding this or any other crime, please ring Surrey Police on the new 101 number or – if urgent 999

You can also ring the independent charity Crimestoppers anonymously on 0800 555 111

Follow Surrey Police on facebook and twitter @spelthornebeat


15Aug12

DYSON VACUUM CLEANER SCAM ALERT

At least one road in Lower Sunbury has been targeted by cold callers offering to service Dyson vacuum cleaners for £20. If you get such a call the advice is to be cautious. There is a recognised countrywide scam, where services begin at a reasonable £20 and end up costing much much more.

A Which? website reports that Dyson is warning customers to be wary of a scam involving bogus companies offering vacuum cleaner servicing whilst masquerading as official Dyson engineers. Dyson owners have been conned into paying up to £150 for a vacuum cleaner service, after being ‘badgered by phone or doorstep sales calls’ claiming to be from Dyson. In many cases customers are being charged more than originally quoted for the service – which is often carried out to a poor standard or with non-genuine parts. Dyson told Which? it believes households are being contacted at random, in the hope they have a Dyson appliance, before being told their vacuum cleaner is due a service.’

Apparently, Dyson is asking customers to report unsolicited calls to trading standards. According to Dyson, a genuine Dyson engineer won’t come to your home unless you’ve called them, never makes cold calls and never passes information to third parties.


6Jul12

Microsoft Scam.

Dear coordinators and NHW members.

There have been several reports from people receiving phone calls from someone claiming to be from Microsoft.

The person may state that your computer has an infection and that they can remotely fix it for you.  They will then remotely access your computer and begin to work on it.

After they will require payment and ask you to place your card details and password onto your computer.

This is a scam; please do not engage in this phone call.

We would be grateful if you could circulate to raise awareness.

The Police state that there is no need to report this on 101 unless you have parted with any money.

Thank you, Linda


15Jun12

Residents urged to be vigilant following distraction burglaries in which the offenders posed as police officers 

Surrey Police is urging residents to look out for any vulnerable or elderly neighbours following a number of burglaries last Thursday (7 June) in which offenders gained entry to pensioners’ homes by claiming to be police officers.

The Force is asking friends, family, and neighbours to pass on advice on how the more elderly and vulnerable in our communities can protect themselves against these distraction-style burglaries and also to keep an eye out for anyone acting suspiciously in their neighbourhood.

Detective Chief Inspector Paul Rymarz said: “This is not about alarming people but we would ask that if you live next door to someone who is vulnerable or have elderly relatives living alone that you remind them to take precautions when answering their door to strangers – no matter who the caller claims they are.

“If they are not expecting the caller, they should keep their door locked and ask to see some identification – perhaps through a window or letterbox. If they decide to open the door, they should engage the chain and keep it engaged until they are completely sure the caller is genuine. A genuine police officer will not mind waiting outside whilst you phone the Surrey Police switchboard on 101 to confirm their identity.

In one incident, a 99-year-old woman had just under £300 in cash stolen after two men entered her property claiming to be police officers. The incident occurred at around 7.40pm on Thursday evening (7 June) at a property in Shepperton. The men rang the victim’s doorbell and talked about two men who had been seen in the area. They showed the pensioner a black wallet with an oval, chrome badge and entered her property. The men made a search of the property but on being challenged by the victim made off with the cash.

The suspects are described as two white men, one aged in their mid 30s and the other aged in their early to mid 20s. The older suspect is described as around 5ft 7ins tall, of average build, with light brown, short hair. He was clean shaven at the time of the incident and was wearing a dark coloured jacket and trousers and spoke with a local accent. The other man is described as being of a similar height, with very dark, short, curly hair.

Several residents have since reported seeing two men in the area around the time of the offence who may have been cold calling at other addresses. Officers would urge these two men to come forward so they can be eliminated from their enquiries.

In another incident in Staines, a 78-year-old woman opened the door to two men who claimed to be police officers. The men said they had caught a young boy who had been seen in the resident’s back garden and that they needed to check what had been stolen. One of the men showed the victim a credit card sized badge with the word ‘Police’ written on it and no picture. The pair made a search of the house before taking £10 in cash from the victim’s purse. The incident is believed to have occurred sometime between 5.30pm and 7.20pm.

The suspects in this incident are described as two white men, aged in their 20s. They were both wearing dark clothing, spoke with local accents and are described as being filthy and scruffy looking.

In an earlier incident, which occurred sometime between 1.30pm and 5pm, a 78-year-old Leatherhead woman let two men in to her property after they buzzed her intercom and then showed her ‘police ID’ badges. A search was made of the property but at this time it does not appear that anything was taken.

Anyone with information about any of these incidents or who sees anyone acting suspiciously in their neighbourhood is urged to call 101, unless a crime is in progress when you should call 999. Alternatively, information can be given anonymously to independent charity Crimestoppers by calling 0800 555 111.

For more information call the Surrey Police Fast-time Communications Office on 01483 632000 or email: fast-timecommunications@surrey.police.uk

For up-to-date news see our website at www.surrey.police.uk – Follow Surrey Police at www.twitter.com/surreypolice

Call 101 for all non-emergency policing matters.

Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don’t want to leave your name.


8Jun12

A Reminder From British Transport Police For Commuters

A message from our BTP colleagues on crime prevention/personal safety on London trains and Underground. We have been asked to pass this on for you to circulate to your members and families. The website link shows some short videos demonstrating ways in which pickpockets target people to raise the awareness of the potential risks when travelling on the London Underground. The most usual property to be stolen is purses, wallets, and mobile phones. By clicking the following link, you will be able to find videos and crime prevention advice: www.btp.police.uk/pickpockets

For further advice on crime reduction please contact the Crime Reduction Advisor or the Spelthorne Neighbourhood Watch Office or check out the Spelthorne Neighbourhood Watch website at

http://www.spelthornenhw.info/top-tips/

If you have any information regarding this or any other crime, please ring Surrey Police on the new 101 number or – if urgent 999. You can also ring the independent charity Crimestoppers anonymously on 0800 555 111


06Jun12

This is a Car Crime Update for Across the Staines and Laleham areas

Incidents of thefts from parked cars have increased across the Borough with Staines and Laleham being the most affected area.

The majority of these thefts are overnight from unlocked parked cars. The offenders are likely to be young and on foot.

  • Always close windows and always lock your car, even when you leave it for just a few moments.
  • Don’t leave anything inside your car. Thieves love sat navs, mobile phones and bags; but clothes, cigarettes and loose change can all encourage a break in.
  • Look after your car keys and keep them out of sight, even when you are at home. Never leave them in view of a letterbox or window
  • To help avoid your car being ‘cloned’ secure your number plate with anti-tamper or clutch head screws.
  • When away from home, always try to park in a well lit, open location or in a car park displaying the ‘ParkMark’ logo.
  • Drive a van? Always remove valuable power tools and equipment at night.
  • If you drive a vehicle with ‘high clearance’ such as a 4WD or a van, you may be at risk of catalytic converter theft. Mark yours with a forensic coding kit to deter thieves.

 For further advice on crime reduction please contact the Crime Reduction Advisor or the Spelthorne Neighbourhood Watch Office or check out the Spelthorne Neighbourhood Watch website at

http://www.spelthornenhw.info/top-tips/

If you have any information regarding this or any other crime, please ring Surrey Police on the new 101 number or – if urgent 999. You can also ring the independent charity Crimestoppers anonymously on 0800 555 111


04May12

Deleting your data from computers, laptops and other devicesfrom ICO web site.

Getting rid of your computer? Laptops, mobile phones and other devices may contain personal information that you wouldn’t want others to see, such as passwords and credit card information. It’s important to properly delete any personal information before you sell or dispose of your hardware, so that it cannot be accessed by anybody else either by mistake or for malicious purposes. Personal data can be stored on any device with a permanent memory, including desktop and laptop computers, external hard drives, games consoles, mobile phones, tablets, faxes, printers, and removable memory such as that found in digital cameras. When deciding what to do, consider the type of media the data is stored on and whether or not this is easily accessible.

More information here at:
http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/deleting_your_data.aspx
Also at: www.sitd.co.uk Secure I.T Disposals Ltd (Product accredited by SBD following an independently supervised assessment acceptable to SBD and the police service). Who provide Secure Data Destruction & I.T Disposal Services.


01May12

Card Fraud – Telephone scam

In the news on 07/03/12 it was stated that card fraud has fallen to its lowest level in 11 years. This is positive news. However, we want to highlight the need to be ever vigilant to new and existing card fraud scams such as the one detailed below.   

How does this scam work?

You receive a telephone call from someone claiming to be from your bank.He or she will say their systems have spotted a fraudulent payment on your card or that your card is due to expire and needs replacing. You may be asked to ring back using the telephone number on the back of your card – which further convinces you that the call is genuine. However, the caller keeps the line open at their end so, when you make the call, you are unknowingly connected straight back to the fraudster. Then, by seeming to offer assistance, the fraudster tries to gain your trust. In most cases you are asked to ‘cancel’ your existing card or ‘activate’ or ‘authorise’ a replacement card by keying your PIN into the handset of your phone. The fraudster then poses as a bank representative who agrees to collect your card from your home, sometimes offering you a replacement card, which is a fake. In some cases a genuine courier company is hired to pick up the card from your home address. The victim will have been asked to place the card into an envelope ready for collection. Once they have your card and PIN the fraudster uses them to spend your money. A variation of the scam involves the fraudster ringing a prospective victim and claiming to be from the police – again with the aim of going to the victim’s home to collect the card and PIN. 

What can I do to avoid being a victim of this scam?

Neither your bank nor the police would ever ring you and state that they are coming to your home to pick up your card, so never hand it over to anyone who comes to collect it. Your bank will NEVER ask you to authorise anything by entering your PIN into the telephone handset. NEVER share your PIN with anyone – the only times you should use your PIN is at a cash machine or when you use a chip and PIN machine in a shop / restaurant.

I think I might have been a victim of this scam – what should I do?  If the criminals are nearby ring the Police immediately on 999, otherwise report the crime to your local Police via 101.If you think you have been the victim of a fraud or scam of this nature you should also call your bank or card company immediately.


26Mar12

Warning to the elderly after thieves pose as police officers

SURREY Police is warning elderly residents to be on their guard as officers investigate a series of distraction burglaries and thefts in which the offenders claim to be police.

Detectives are looking at around 30 incidents across the county where elderly people, often living alone, have been approached by offenders posing as police officers or UK Border officials to gain entry into homes.

Victims are approached by between one and three men in dark clothing either at their front door or discover the men have entered their property through an insecure door. When confronted, the offenders often claim they are police officers investigating a crime and show false identification before stealing items from the property.

In some cases the offenders have forced their way inside whilst the occupier is in another room or asleep and when challenged have then claimed to be police officers.

Over the last three months offences have been reported in Elmbridge, Guildford, Spelthorne, Epsom, and Mole Valley. Last Friday evening (March 16) a 90-year-old woman in Hersham was targeted by thieves posing as police officers who showed her a false silver badge before stealing two handbags and a significant amount of cash. During the incident they pulled the victim’s handbag away from her causing her to fall to the floor and injury herself. She was later treated in hospital for injuries to her hip.

In another incident in Surrey Heath, two offenders approached the home of an elderly woman and claimed to be police officers who had caught a thief in her garden. They asked to come in under the guise of needing to search her home for evidence but on this occasion nothing of value was taken.

Senior Investigating Officer Detective Inspector Karen Hughes said: “To target the most vulnerable members of our community in this way is despicable and cowardly. We are doing everything possible to find those responsible and anyone with information which could assist should contact police or call Crimestoppers anonymously.

“Detectives are working closely with local Safer Neighbourhood Teams to gather information, look at CCTV and any forensic opportunities. We are also working with neighbouring police forces to see if these offences are occurring over a wider area.”

This week Crimestoppers offered a £5,000 reward for information about the offence in Hersham which left a woman requiring hospital treatment.

Neighbourhood Superintendent Sharon Bush said: “Across the county Safer Neighbourhood Teams are working with their local communities and partner agencies, particularly those who support the elderly, to raise awareness of these crimes. We need people to stay vigilant and report any suspicious behaviour to us.

“If you live next door to someone who is vulnerable or have elderly relatives living alone please remind them to keep their doors secure even when they are at home and take precautions when answering the door to strangers. If you are not expecting the caller, keep your door locked and ask to see some identification – perhaps through a window or letterbox. If you decide to open the door, engage the chain and keep it engaged until you are completely sure the caller is genuine. Genuine police officers will not mind waiting outside whilst you phone the Surrey Police switchboard on 101 to confirm their identity.

“If you do find intruders in your home, your personal safety is the priority. Stay calm and raise the alarm as soon as possible by calling the police.”

Call 101 for all non-emergency policing matters.

Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don’t want to leave your name.

Ends SB/12

For more information call the Surrey Police Communications Office (Media) on 01483 632000 or email: fast-timecommunications@surrey.pnn.police.uk . For up-to-date news see our website at www.surrey.police.uk

Follow Surrey Police at www.twitter.com/surreypolice


20Mar12

Burglary Crime Update – please circulate to all your members as soon as possible

Across Spelthorne, Surrey Police are investigating a series of burglaries where jewellery is the main target of thieves. In the recent letter containing the questionnaire, there was a leaflet about stolen gold. Please help us by displaying this leaflet visibly anywhere you can – libraries, newsagents, community notice boards etc etc.

Surrey Police are encouraging households to be extra careful with their family heirlooms

  • Being of irreplaceable sentimental value it is important to get an up-to-date insurance valuation: write down a description and preferably take a photograph for identification purposes
  • Around the home ensure doors, windows and frames are strong and in good working order. This includes the locks on both doors and windows, which should be used at all times.
  • A visible burglar alarm will deter a potential intruder. Jewellery and cash should be kept safely in an appropriately rated safe which must be bolted securely to the fabric of the building.
  • If you’re going away speak to a trusted neighbour and ask them to look after your house. There are things they can do to make your house appear occupied.
  • Join Spelthorne Neighbourhood Watch or get involved and start a scheme in your road. For further details and to find out if your street is part of a Neighbourhood Watch scheme, ring Linda Kempton on 01784 446420 or visit the website at www.spelthornenhw.info. For further information on home security visit the Surrey Police website at www.surrey.police.uk
  • Property marking products and personalised crime prevention information is available from Vic Smith, the Spelthorne Crime Reduction Advisor on 01784 862009.

If you have any information regarding these or any other crimes, please ring Surrey Police on the new 101 number or – if urgent 999. You can also ring the independent charity Crimestoppers anonymously on 0800 555 111


3Mar12

Bogus and Cold Callers Update  for Across the Spelthorne Borough

With the lighter days and warmer weather we are seeing an increase in traders touting for business. Cold calling doorstep traders who target the elderly and vulnerable cause most concern. They offer services like roofing, block paving, guttering, painting and gardening. There are, of course, plenty of reputable traders offering a range of services but they can still be a nuisance if they cold call against your wishes. Should you wish to take the traders up on their offers, please be aware of your rights and the ‘cool off’ period. Bright yellow warning stickers for your front doors are available from day centres, libraries, police stations and your local Safer Neighbourhood Teams.

Further details can be found at www.surreycc.gov.uk/stopcoldcallers

The majority of burglaries and thefts occur when access is easily gained to the rear of the house, where offenders can work undisturbed. Do not leave wheelie bins where they can be used to climb over fences. Remember to take a moment to make sure your house is secured properly when you go out and at night. Make sure that side gates are locked and secure. Fit good locks on doors and windows.

Spring is traditionally the time of year when sheds become a target for thieves, looking for easily disposable electrical tools and garden machinery. Please ensure sheds are as secure as they can be and that the contents are property marked – eg use some old paint to clearly mark with your postcode and house number, thereby reducing the resale value and deterring the theft.

Across the Borough we are also seeing an upsurge in vehicle crime – in particular thefts from parked vehicles. Please do not leave ANY valuables – satnavs, loose change etc in vehicles overnight and ensure vehicles are LOCKED.

For further advice on crime reduction please contact the Crime Reduction Advisor or the Spelthorne Neighbourhood Watch Office or check out the Spelthorne Neighbourhood Watch website at

http://www.spelthornenhw.info/top-tips/

If you have any information regarding this or any other crime, please ring Surrey Police on the new 101 number or – if urgent 999. You can also ring the independent charity Crimestoppers anonymously on 0800 555 111

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